The CRM field has become such an exciting, dynamic field that we have “spun off” our Customer Relationship Management software into a new sister company called Midwest CRM.

A well-designed CRM system can make vital differences in the success of a company by increasing the number and dollar amount of closed sales. It does this through a number of ways:

• Increasing the number of qualified prospects through traditional and email marketing campaigns
• Increase the closing ratio of existing prospects by applying repeatable, reliable sales processes template to each new sale.
• Increases the efficiency of sales staff by using Sales Force Automation tools to reduce the time needed for administrative tasks, as well as organizing the time and tasks for each salesperson’s day.
• Increases the customer satisfaction, number and dollar amount of repeat orders by implementing a Customer Service department fully integrated with the rest of the CRM system.

Meet our CRM Business Partners

Maximizer

Maximizer Software is the leading provider of simple, accessible, customer relationship management (CRM) solutions, providing the best value for small and medium-sized businesses. Built on a web-based architecture, Maximizer CRM offers sales, marketing, and customer service users and managers their choice of access to customer information – through the desktop, web, or mobile device. Maximizer Software has sold more than one million licenses and has over 8,000 corporate customers ranging in size from entrepreneurs to multi-national organizations, including: Siemens, Société Générale, HSBC, TD Securities, Lockheed Martin, Brian Tracy International, Fisher & Paykel Healthcare, Oxford University Press, and Cathay Pacific.

Maximizer Software is a global business with offices and over 400 business partners in the Americas, Europe/Middle East/Africa and Asia Pacific.

New Maximizer 10 (for MS SQL and MS Express) continues the Maximizer tradition of value, ease of use and flexibility for the SMB Business:

Maximizer CRM 10 gives sales representatives the tools, integrated workspace and data access they need to build more profitable relationships with customers—and to manage time, tasks and accounts more effectively.

• Access customer, lead, and sales information from anywhere—in the office, remotely via laptop, through a web browser or on handheld devices (BlackBerry, Windows Mobile, Palm, or other devices).
• Also from within Maximizer CRM, give sales people access to the programs they use most often—Microsoft Outlook™ for email, calendar and tasks, Word for letters and quotes, Excel for importing data and exporting reports, plus Intuit QuickBooks and Microsoft Dynamics™ GP for a complete view of customer activity, account status and financial history.
• Preserve the whole history of each customers’ lifecycle, tracking conversations, transactions and incidents to help deliver greater value over time.
• With an executive dashboard, managers begin each day with a visual health check on leads, opportunities, and deals in progress.
• Monitor individual performance with real-time metrics and alerts, including call statistics, lead follow-up status and win/loss analysis.
• Analyze opportunities and adjust strategy accordingly with instantaneous reports to deliver insight such as sales pipeline funnels, lead summaries and forecast analysis.
• Manage products, quotes and orders linked to sales opportunities to accurately track the entire sales and purchase cycle.

Download a Microsoft 10 CRM Datasheet

Microsoft Corporation

Early this year Microsoft released Microsoft Dynamics CRM 3.0, its newest CRM release in the Dynamics Business Solutions family. Microsoft gave a complete overhaul to its earliest 1.0 feature to give users a fast, flexible solution that works the way you do.

Microsoft Dynamics CRM is the fastest and easiest way to add CRM capabilities to any organization that uses Microsoft Office system applications, including Microsoft Office Outlook. Because it was designed to partner with Office Outlook, Microsoft Dynamics CRM delivers lower training costs, broader user adoption, less application-switching, higher productivity, and a fast return on investment.

Microsoft Dynamics CRM gives your employees direct access to customer information through Office Outlook, enabling access to the information they need whether in the office or on the road. Microsoft Dynamics CRM offers:

Tight integration with the Microsoft Office system and Office Outlook, allowing employees to easily pull information from Microsoft Dynamics CRM into Office system applications such as Microsoft Office Excel spreadsheet software and Microsoft Office Word word processing software.

Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.

Customized workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.

Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.

Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.

Great mobile support that helps enable field workers to get instant access to customer data from most popular portable devices including mobile phones with Web browsers, and laptops.

Download a Microsoft CRM 3.0 Product Reviewer’s Guide

Contact us or give us a call at 312-226-0105 if you are not meeting your sales forecasts, or just want to improve your sales departments performance for this coming year.